Return

How to return?

From the date of receipt of your order, you receive 30 days to return a product.

The item(s) must be returned in their original packaging, without any trace of assembly, wear or use. The return package must be adapted to the volume of the returned item(s) and a special care must be provided to their protection so that they may not be damaged during transport.

In accordance with Article L. 121-21-8, we reserve the right not to accept the items in a sealed package that would have been opened.

The shipping costs of a return are borne by the customer. We don't charge another return fee.

In order to limit return fees, we recommend using Colissimo online and offering these two services:

Our return address:

YOURSTORE / SVOIDUNET
UNDERWY / BEASTYBIKE
21 alley of the Metallos
06700 Saint-Laurent-du-Var
FRANCE

Procedure to be followed to speed up the refund of your return:

  1. I check that the items I return are new and in their original packaging
  2. I pack and prepare my package carefully so that it arrives in perfect condition (ideally in the initial carton)
  3. I attach to my parcel the purchase invoice or simply a post-it with the name I gave during my order + the reference of my order
  4. I glue my label and drop my parcel (the shipping costs are my responsibility)

For the return of a bike or a large product (bike bar, hop, etc.), please contact us so that we can find together the best solution for the return of your product.

Upon receipt of the return and subject to the conformity of the returned items, we will make the refund. To know the terms and conditions of refund click here.

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